Refund policy

Please note Date Affair does not accept unauthorized returns.

We offer full refunds or exchanges for a different size if an unwanted item is shipped within 14 days from when it was delivered to you.

To arrange a return or an exchange of goods, please contact us at: info@dateaffair.store

In order to receive a full refund, the item must be returned in its original condition with original labels and packaging and must be accompanied by the original sales receipt.

We reserve the right to refuse a return or exchange if the merchandise does not meet our standards. Where provided, all original packaging to accompany the item must be included and returned in its original condition. Goods that are returned with damages may not be accepted and may be sent back to the customer.

In cases not covered by this delivery and return policy, issues are solved individually by negotiations of the parties.

Return address:
Ukraine, Lviv

Hlynyanskyi Trakt St, 14

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Please note that items made to order with a customized length are non-returnable. When you provide your height in the special field for it, the garment is individually adjusted to your measurements and is therefore considered custom-made. For this reason, such items are not eligible for returns or exchanges.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
To proceed an exchange of goods, please contact us at: info@dateaffair.store

 

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@dateaffair.store.